Important Information

Erinvale Estate Hotel & Spa’s 56 en suite rooms, set amidst tranquil gardens and cobbled walkways, are exquisitely furnished and fully equipped with all the necessary commodities expected of a four-star hotel.

Our beautiful rooms boost spectacular views of not only our courtyard, filled with indigenous plants, but also the magnificent mountain landscape of the Helderberg area.

Useful information:

  • Enjoy free internet at one dedicated stations in the Manor House. Complimentary Wireless internet connectivity is also available in all rooms.
  • The hotel offers same-day laundry and next-day dry cleaning services.
  • Complimentary onsite parking is available to all guests.
  • Room service is available between 07:00 – 22:00.
  • Babysitting services are available on request.
  • The hotel offers 24-hours a day medical assistance.
  • Transfers and tours available through our preferred supplier, Executive Tours, or ask our friendly Reception team.
  • 230 Volt is used throughout the hotel. The 110/220 volt outlets in all the bathrooms are used for electric razors only.

Policies:

  • Check-in time is from 14:00 unless prior arrangements have been made. Guests are requested to vacate their rooms by 10:30 on the day of departure.
  • Requests for specific rooms and views are subject to availability and can unfortunately not be guaranteed.
  • Children under the age of 12 stay for free when sharing a room with a minimum of one adult in existing bedding.
  • The modalities of confirming, cancelling or modifying your reservation at the Erinvale Estate Hotel will be subject to the policies of the Hotel and may vary per rate or room type. Please search your preferred dates and check which conditions apply.

 

  • Deposit Policy:
    Full Payment is required to confirm your booking. Once you complete your booking, a secure link to the online payment portal will be emailed to you. If payment is not received by the hotel within 48 hours of receiving the link, your booking may be cancelled.

 

  • Cancellation Policy:
    Please see below as the following charges will apply in case of cancellation of booking:
    Cancellation less than 24hrs prior to arrival = 100% of accommodation
    Cancellation less than 7 days prior to arrival= 75% of accommodation
    Cancellation less than 14 days prior to arrival = 50% of accommodation
    Cancellation less than 28 days prior to arrival = 25% of accommodation

 

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