• Index Hotels Hospitality Management nor any of its agents or representatives shall be liable for any damage, loss or liability arising from the use or inability to use this web site or the services or content provided from and through this web site.
  • This web site is supplied on an “as is” basis and has not been compiled or supplied to meet the user’s individual requirements. It is the sole responsibility of the user to satisfy itself prior to entering into this agreement with Index Hotels Hospitality Management that the service available from and through this web site will meet the user’s individual requirements and be compatible with the user’s hardware and/or software.
  • Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of Index Hotels Hospitality Management and users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this site.
  • When this site collects private information from users, such information shall not be disclosed to any third party unless agreed upon between the user and Index Hotels Hospitality Management.
  • Index Hotels Hospitality Management may, in its sole discretion, change this agreement or any part thereof at any time without notice.


  • Smoking policy
    As guided by legislation, smoking is not permitted anywhere within the building and the grounds. Should any person not support this governance, we reserve the right of admission.


  • Detailed description of goods and/or services
    Erinvale Hotel and Spa is in the Hospitality industry that provides accommodation on a short term bases, Food & Beverage Services, Conference Facilities and Spa Services.


  • Delivery policy
    Subject to availability and receipt of payment, requests will be processed as soon as full payment has been received and delivery confirmed by way of email.


  • Return and Refunds policy
    The provision of goods and services by Erinvale Hotel and Spa is subject to availability. In cases of unavailability, Erinvale Hotel and Spa will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.


  • Customer Privacy policy
    Erinvale Hotel and Spa shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: https://www.polity.org.za/attachment.php?aa_id=3569.


  • Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Erinvale Hotel and Spa bank account, the details of which will be provided on request.


  • Card acquiring and security
    Card transactions will be acquired for Erinvale Hotel and Spa via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.


  • Customer details separate from card details
    Customer details will be stored by Erinvale Hotel and Spa separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.


  • Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


  • Responsibility
    Erinvale Hotel and Spa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


  • Country of domicile
    This website is governed by the laws of South Africa and Erinvale Hotel and Spa chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, P.O. Box 2941, Somerset West, 7129.


  • Variation
    Erinvale Hotel and Spa may, in its sole discretion, change this agreement or any part thereof at any time without notice.


  • Company information
    This website is run by Index Hotels, based in South Africa trading as Index Hotels SA (Pty) Ltd and with registration number 2019/096907/07 and Craig Seaman (Director/Owner).


  • Erinvale Hotel and Spa contact details
    Company Physical Address: 1 Erinvale Avenue, Somerset West, 7130, South Africa
    Email: reception@erinvale.co.za
    Telephone: +27 21 847 1160